I have learned the presenting problem is rarely the real issue – or the real opportunity. What’s often missing is a more skillful diagnosis, a deeper understanding of the customer, a rigorous rethinking of the question, the courage to have candid conversations and the development of strategies that produce the desired outcomes!
Whether it’s being one of the founders of four nonprofits (Jeremiah Program, Twin Cities RISE!, Greater Minneapolis Food Bank, Ujamaa Place) that dramatically improve the lives of economically poor people, helping start a new General Mills company – Yoplait USA, helping communities of color achieve their goals or helping an orchestra produce better music, I am relentless in rethinking the status quo and getting better results.
My passion for meaningful redesign was born in the civil rights movement, refined in higher education, matured in Corporate America and honed in many years of starting nonprofit businesses and consulting for-profit, nonprofit and public sector organizations around the country. My decision many years ago to split my time between strategy consulting and addressing inner city issues has served my clients well. I bring multi-sector experience and perspectives to bear on their thorniest challenges.